Make-A-Wish® South Carolina

Apply at: mawscjobs@sc.wish.org

JOB DESCRIPTION

Job Title: Volunteer Manager

Reports To: Vice President of Mission Delivery

Status: Full-time, Exempt

Salary Range: $45,000 to $60,000 Annually

Job Summary: At Make-A-Wish, volunteers are at the heart of every wish experience. The time and unique talents our volunteers give to the organization are critical to bringing strength and hope to our wish kids when they need it most.

Under the supervision of the VP of Mission Delivery, the Volunteer Manager is responsible for the day-to-day administrative management of the volunteer program, as well as recruitment and stewardship of our volunteers throughout the state of South Carolina. The volunteer manager will be expected to travel throughout the state meeting with potential volunteers and working with existing volunteers.

Candidate Details: The ideal candidate will have demonstrated success in communication, organization, and flexibility. A strong desire to lead, inspire, and educate volunteers across the state with the use of creativity, compassion, and often humor, is necessary for the management and growth of the volunteer program.

The Make-A-Wish South Carolina headquarters is in Greenville, SC; however, we cover the entire state and are open to a remote work arrangement in one of our top markets (Upstate, Midlands or Lowcountry) for the ideal candidate.

Job Responsibilities

Volunteer Community Engagement

· Recruit, orient and train volunteers to ensure the chapter has an adequate volunteer base throughout the state to meet strategic plan goals for wish granting.

· Maintain regular contact with all volunteers to foster loyalty to our mission and to ensure volunteers feel valued by the chapter.

· Plan and execute inspiring and informative regional and statewide volunteer gatherings.

· Assist volunteers in the planning and facilitation of wish celebrations.

· Guide volunteers and wish managers in securing resources (cash and/or in-kind) to help enhance wishes experiences.

· Lead volunteers in planning regional wish kid parties or gatherings

· Plan and implement wish discovery meetings as a group or individually as needed based on pipeline aging.

· Work collaboratively with chapter leadership and development staff to identify volunteers who may be candidates for deeper engagement with the mission.

Volunteer Administration

· Assign volunteer teams to wishes and provide needed resources for a seamless wish granting experience.

· Maintain volunteer database and file requirements in compliance with Make-A-Wish America standards including conflict of interest statements and background checks.

· Ensure that all volunteer inquiries are addressed in a timely fashion.

· Lead in the development of a robust training, onboarding, and development program

· Connect new volunteers with regional mentors.

· Submit post training surveys to mentor volunteer and trainee.

· Develop and implement plans for year-round volunteer recognition.

· Compile a publish weekly and quarterly communications with all volunteers.

· Prepare volunteer reports for chapter leadership as needed.

· Develop, distribute, and compile results of annual volunteer survey.

· Work with chapter staff to ensure that volunteer special event needs are met.

· Organize and manage volunteer and wish MAW product needs.

· Ensure timely reimbursements of volunteer expenses and donor acknowledgement letters.

Knowledge, Skills, and Abilities

· High levels of integrity, trustworthiness, flexibility, compassion, and humor are necessary to address the practicalities of a growing nonprofit, along with the creativity and persistence required to elicit new thinking and change.

· Ability to work with minimal supervision, ability to manage multiple priorities, and work in a deadline driven environment.

· Strong database management experience, preferably Salesforce.

· Strong written and oral communication skills.

· Ability and willingness to be outward facing for the chapter and provide great customer service and relationships.

· Team player and a good sense of humor.

Minimum Education and Experience Requirement

Education: Bachelor’s Degree or Equivalent Professional Experience

Experience: Administrative, People Management and Customer Service background preferred

EQUAL EMPLOYMENT OPPORTUNITY Make-A-Wish South Carolina is firmly committed to ensuring equal employment opportunity for every employee and applicant for employment. The Foundation does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all employment practices, including recruiting and hiring, training and development, compensation, and benefits, working conditions, discipline, and termination, as well as all other privileges, terms and conditions of employment. In addition, Make-A-Wish South Carolina will provide reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• 1. The compensation range for this position is $45,000 to $60,000 annually and is commensurate with experience. Does this meet your salary expectations?
• 2. Do you have prior leadership experience? Please describe.
• 3. Do you prefer administrative tasks or outward facing engagement in your day-to-day work? Why?
• 4. This role involves approximately 50% administrative tasks associated with managing the volunteer program, and 50% interaction with various stakeholders, both individually and in group settings. How would you manage these two unique components of the job?
• 5. The volunteer manager will be expected to travel throughout the state meeting with potential volunteers and working with existing volunteers. Are you comfortable traveling approximately 25% of the time?
• 6. The Make-A-Wish South Carolina headquarters is in Greenville, SC; however, we cover the entire state and are open to a remote work arrangement in one of our top markets (Upstate, Midlands or Lowcountry) for the right candidate. Where do you reside? If not in Greenville, are you comfortable working independently and without daily in-person interactions with colleagues? Do you have a dedicated space that is conducive to serving as your home office?

Experience:

• Leadership: 2 years (Preferred)

Ability to Relocate:

• Greenville, SC 29607: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Greenville, SC 29607